Build loyalty through ethical branding and sustainable CX. As consumers demand transparency, sustainability has become central to customer trust. This course shows how to embed circular practices and ESG principles across the customer journey to create loyal, purpose-driven brands.
ما الذي ستتعلمه
المعرفة
- Customer experience mapping, ethical branding frameworks.
الأدوات
- Storytelling for sustainability, CX mapping, brand loyalty strategies.
الأثر
- Increase brand trust, long-term customer retention, and market differentiation.
وحدات الدورة
Introduction to sustainable CX
Mapping the sustainable customer journey
Brand strategy, loyalty & circular design
Measuring impact & building communication
لمن هذه الدورة
Marketing managers
Brand strategists
Customer experience leaders
Entrepreneurs in consumer-facing industries
الشكل والتجربة
8 hours live + 2 days workshop
Real case studies of sustainable CX
Storytelling & communication exercises
الاعتماد
