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Creating Sustainable Customer Experiences: Building Brand Trust & Loyalty in the MENA Region

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Build loyalty through ethical branding and sustainable CX. As consumers demand transparency, sustainability has become central to customer trust. This course shows how to embed circular practices and ESG principles across the customer journey to create loyal, purpose-driven brands.

What you'll learn

Knowledge

  • Customer experience mapping, ethical branding frameworks.

Tools

  • Storytelling for sustainability, CX mapping, brand loyalty strategies.

Impact

  • Increase brand trust, long-term customer retention, and market differentiation.

Course Modules

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Introduction to sustainable CX

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Mapping the sustainable customer journey

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Brand strategy, loyalty & circular design

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Measuring impact & building communication

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Who This Course Is For

Marketing managers

Brand strategists

Customer experience leaders

Entrepreneurs in consumer-facing industries

Format & Experience

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8 hours live + 2 days workshop

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Real case studies of sustainable CX

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Storytelling & communication exercises

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Accreditation

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accreditation

Career Pathways

Sustainable Marketing Director

CX Manager

Ethical Brand Consultant

2,530(VAT Included)
Registration Form